VoIP Innovations (News - Alert), a wholesale VoIP provider, has released a new feedback management system for the back office.
The new system was developed to give customers a greater opportunity to express their opinions and ideas, as well as provide them with more real-time information regarding the status of their feedback and requests.
Company officials pointed out that the multi-faceted new service gives customers the ability to easily provide feedback and also to add request for new features in a simple-to-use form in its new service, BackOffice. With that form customers have the option to rate the importance of their feature request so the VoIP Innovations team can determine a priority level for the development.
Besides this, VoIP Innovations also added a Feature Management Console, which provides customers with the tools to locate and track their requests or feedback.
“The addition of our Feedback Management System is something that I think customers will appreciate and use frequently,” said Jason Tapolci, president of VoIP Innovations, in a statement. “The input from our customers is one of the driving forces to our company because we aim to make our products and services as user friendly as we can."
The Feedback Management System also includes a list of pending features and feedback, completed features, and projected release dates.
Earlier in February, VoIP Innovations had announced the release of its enhanced SIP termination services which are designed to provide additional transparency, reporting, and management tools to their wholesale SIP termination services. Some of the new enhancements include; individual rate deck reporting and management, failover management services, and LRN and rate query tools.
ITSPs and resellers now have the ability to view carrier stats making up their LCR (least cost routing) rate deck, and now know what carriers are performing and which ones aren’t. This adds a new level of transparency that most SIP termination providers don’t offer.
Edited by Ashley Caputo