The ability to optimize network operations efficiently while assuring customer service quality has been a major selling point for Empirix and its Hammer XMS. A global market provider of service quality assurance solutions for IP communications, the Bedford, Mass.-based company first designed the Hammer platform to help organizations adopt complex communications solutions.

 

Verscom Managed Services, a provider of managed services for IP voice networks and next-generation applications, has deployed the Hammer XMS in an effort to address these operational needs and achieve greater network operations’ efficiency, according to Gurkan Ozturk, vice president of global sales and marketing at Verscom Managed Services

 

“Being an all-IP oriented managed services provider, we chose Empirix (News - Alert) because of the company’s focus on IP,” Ozturk said. “Hammer XMS diagnostics and service-desk’s work-flow oriented design paradigm gave us and our customers all the appropriate information at our fingertips, which resulted in a significant and sustainable competitive advantage.”

 
In addition, according to Ozturk, the company expects the solution to help it stay one step ahead of the competition with increased total service quality of its customers’ networks.

 
This growth in its retail managed services offerings, a comprehensive set of “hosted or partitioned” retail solutions – such as calling cards, broadband telephony and MVNO – made accurate information capture and troubleshooting complex call flows difficult.

 
Verscom’s Voice Interconnect platform handles more than 1.5 billion minutes per year over 300 different networks worldwide, across a large number of operators’ outsourced wholesale applications.

A lack of visibility into these high traffic volumes and issues with inter-carrier handoffs presented a challenge for their carrier voice services.

 

“With Hammer XMS, we have reduced the service desk and engineering time required for trouble resolution by 25 percent,” Ozturk said.

Since 1992, Empirix’s Hammer testing and monitoring solutions have helped network equipment manufacturers, service providers and enterprise contact centers transition to new technologies including unified communications IP contact Centers, VoIP, NGN, and IMS-based networks.

 

The Hammer is also geared for the same market and designed to ensure the quality and performance of products and services, while reducing time to market, increasing service revenues and improving test productivity.

With the platform, according to Ozturk, the company can pinpoint our customers’ hosted network/application problems in a reasonably short time frame, “which were sometimes left undiscovered due to the system’s inability to recreate problem scenarios caused by the very nature of shared/multi-tenant infrastructure.”

Empirix’s Hammer XMS is a carrier-class solution that monitors IP network and services environments. Hammer XMS is designed to ensure the reliability and quality of next-generation services, optimize troubleshooting efficiency and help service providers care for their most valuable asset - their customers.

 

“Communications quality is imperative as it directly affects the customer’s experience and productivity, which are valuable resources in any organization,” said JD Doyle, vice president and general manager of service assurance solutions at Empirix. “Verscom understands the importance of IP service quality and improved end-user experience achieved by optimizing the efficiency of their customer care, network operations and engineering organizations.”