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VoIP Systems Have Real Value for Businesses

TMCnews Featured Article


March 14, 2012

VoIP Systems Have Real Value for Businesses

By Monica Gleberman, Contributing Writer


If you have never heard of VoIP you may need to change the way you think about making phone calls. Voice over Internet (VoIP) is a popular method for taking audio signals that you would normally hear on a regular phone and translating them into digital data allowing for users to make calls over the Internet.


VoIP is a revolutionary technology that has the potential to completely rework the world’s phone systems. Due to the popularity of the Internet many users and businesses alike have begun to notice the mutual benefits of taking advantage of VoIP. For starters, there is no major equipment to purchase, everything can be downloaded and installed from the Internet. The only other material you need is either a subscription-based service such as Skype (News - Alert) or even free messaging services that will allow you to dial out a number and connect with that person over the web – which turns a standard Internet connection into a way to place free phone calls.

“Businesses are switching to a VoIP-based technology for productivity and efficiency gains, to have a scalable system that grows with them, and to be prepared should disaster strike,” said Joe Kramschster Director of Commercial Product Management at TDS. “Cost-savings are also one of the top reasons businesses are switching.”

VoIP has even expanded its services over the years allowing users to now connect to multiple devices, have video chats, and even send and receive faxes over the Internet all for a fraction of the fee it would cost to do it the old fashion way. VoIP systems employ session control protocols to control the set-up and teardown of calls, as well as, audio codec’s, which can even encode the speech allowing for transmission over the IP network. Now portable devices are VoIP friendly meaning that employees can continue their work from home or on the road.

One of the most compelling advantages of switching over to VoIP is that most people will already understand the technology. By migrating to VoIP, telephone networks immediately gain the ability to communicate the way computers do, which is something more people have already become accustomed to using.

In a pilot study, completed by one of TDS’s corporate sites, they deemed VoIP to increase productivity, allowing employees to setup a conference bridge seven times faster than with previous technology. Intel (News - Alert) determined that by switching to VoIP TDS would save, on average, up to a full 2.7 days per employee, per year on multiple tasks.

Between the pilot study and the average cost savings, there is a real value for businesses to switch over its technology to a VoIP-like system. 




Edited by Juliana Kenny







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