A Toronto, Canada-based VoIP gateways provider has announced a partnership with a manufacturer of IP and data solution platforms to deliver a large-scale IVR system for Bank of Brazil.

Officials with Sangoma Technologies (News - Alert) Corporation said their partnership with Digivox made it possible to deliver Brazil’s largest financial institution with an IVR system that includes a capacity of 6,000 ports deployed at four Bank of Brazil sites.

 

Ary Vilhena Jr., CEO at Digivox, said that the company needed to offer a system with the highest possible quality and delivered with very low equipment costs.

"Leveraging a standards-based platform, open source telephony and Sangoma's high-density telephony cards, we were able provide them with a solution that met all their criteria and integrated perfectly into the bank's existing call center environment," Vilhena said.

Leveraging the scalability and voice quality of Sangoma’s A108 cards, the IVR system that was put in place for the bank is based on Asterisk and runs on a VoiceXML (News - Alert) interpreter from SpeechVillage and a Portuguese language speech recognition and text-to-speech engine from Loquendo (News - Alert).

"We continue to be impressed with Digivox' ability to deliver innovative, large-scale projects to some of Brazil's leading organizations by leveraging open source telephony and our robust interface cards," said Serge Forest (News - Alert), Vice President of Marketing at Sangoma.

Sangoma also recently announced the general availability of its B601 hybrid telephony card, the second offering in a series of hybrid telephony cards, that is compact and fits in small server-based platforms.