Sangoma Technologies (News
) Corporation recently announced its new director of product management, Frederic Dickey.
"It is with great pleasure that I announce that Frederic will be responsible for managing the marketing/engineering interface so that Sangoma
continues to produce innovative products that are the gold standard of the industry," said David Mandelstam (News
), Sangoma CEO.
"He brings expertise not only product-specific expertise, but channel training programs and support, to ensure maximum benefit to our customers," Mandelstam added.
Dickey's first priority will be the comprehensive integration of Sangoma's award-winning hardware with Paraxip's software making next generation Sangoma solutions truly out-of-the-box with seamless integration and leverage of legacy systems simpler than ever.
A 20-year veteran of telephony product development and formerly Paraxip's product director, Dickey will be responsible for defining product feature requirements, arrange structured hardware and software product releases, and managing the entire Sangoma product lifecycle.
Another priority added to Dickey's list of first is to bring the NetBorder Express Gateway
line to Sangoma in the form of a complete solution.
"It's exciting that for solution providers and end users there will be no more integration challenges. We have always used Sangoma hardware, and now our software and hardware products are seamlessly integrated," said Dickey. "Also, our call center customers now have access to the Sangoma channel, making the entire process of upgrading to VoIP simple and economical."
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek