VoIP Gateways Article

When Harley Davidson pops in my mind I think Steppenwolf and Easy Rider, just me? For more than a century the Milwaukee-based motorcycle manufacturer has served those “Born 2 Ride” with a passport to adventure, and the freedom of the open road. While its products are industry leading, Harley Davidson’s communications systems are overdue for overhaul.

This week, Star2Star announced a successful integration with HigherGear, the Harley Davidson dealership CRM platform. Making this possible was Star2Star’s integration platform as a service, StarPaaS that allows for quick customized development and deployment.

“StarPaaS elevates Star2Star’s Full Spectrum (News - Alert) capabilities by providing customers the ultimate flexibility to integrate communications into their current workflows,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Technology should be designed around the customer’s workflows, and not vice versa; StarPaaS supports this belief by leveraging the ability to integrate with any third-party technology.”

Harley Davidson’s legacy system proved troublesome for SB Atlantic Communications to complete integration, which is when it turned to Star2Star. Now, the motorcycle manufacturer is leveraging StarBox Voice optimized SD-WAN to deliver Call Detail Record (CDR) info like call duration, date, time or caller ID. The new services in place empower Harley Davidson to deliver an improved customer experience as a result.

Bill Wnukowski, President at SB Atlantic Communications noted, “Star2Star executed the integration perfectly. They sent out Professional Services who performed a flawless integration and made the customer very happy.”

Communication is at the heart of all business, from the virtual PBX (News - Alert) or Business VoIP system in place, to the SD-WAN ensuring network performance and quality of service, any of the above play an integral role in creating a successful business. And, for Harley Davidson, keep engines revving.

Is your CRM integrated with your VoIP system?