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VoIP Gateways Featured Article
November 06, 2012
Customer Service is for Boys, Premium 24/7 Support is for Men
By Allison Boccamazzo, TMCnet Web Editor
As if Patton (News - Alert) Electronic’s service could get any better, the company has today revealed its newest and most sophisticated form of customer support – its platinum-level Premium Support and platinum-plus Premium 24/7 Support services, which take the company’s already unparalleled gold-standard free support to an unbelievable new level.
The company, who already does business in 142 countries and provides free support in at least 10 languages, tirelessly works to ensure customer satisfaction by training and certifying a global workforce of nearly 1,000 specialists to handle its signature SmartNode VoIP solution.
Taking this already impressive stance even higher, by working with Patton-Inalp (Switzerland), Patton Electronics (USA) is extending its lifetime technical support with global 24x7 coverage – something that is incredibly rare in this industry.
Free lifetime technical support in itself is an extremely rare commodity to see in the electronic-communications industry, yet Patton has been offering this support since 1984 during business hours for every product sold – including free downloadable software upgrades. The company’s ability to offer this free support has driven down total cost of ownership (TCO) therefore delivering significant competitive advantages for Patton channel partners and end customers.
Patton’s new platinum-level Premium Support and platinum-plus Premium 24/7 Support address urgent, higher-end service requirements that may be faced by telecom carriers and Internet service providers (ISPs).
Platinum Premium Support, for example, guarantees a two-hour response time and eight-hour remedy time during regular business hours for any critical incident, but for those who want the works, Patton’s Platinum-Plus Premium 24/7 Support offers those that need guaranteed response and resolution time worldwide, around-the-clock service – anytime, any day, seven days a week to address major critical incidents anywhere in the world.
The irony in all of this is that Patton is renowned for its “forget-it-and-set-it” stability in the VoIP industry, but still understands that some businesses feel most comfortable with the option of 24x7 support – even though they’ll likely never need it.
“We're responding to customers,” said Burton A. Patton. EVP. “They asked for service-level agreements with guaranteed response and remedy times. Our platinum-plus service enhances our unique gold-standard Free Support with global 24x7 coverage.”
If only everything could be this simple!
To learn more about Patton’s offerings, visit www.patton.com.
VoIP Gateways Resources
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