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September 07, 2012
Tips for VoIP Service Providers to Stay Ahead In the Game
By Ashok Bindra, TMCnet Contributor
As VoIP proliferates, intrigued suppliers are increasingly entering the business. Therefore, to stay ahead in this game, you need to do more than what average providers do and offer more than traditional services. Recently, a few useful tips were exclusively released that offer VoIP service providers some guidance to add more value to their services.
First, VoIP providers must distinguish their services from others in the business. This seems pretty self-explanatory, but you’d be surprised to discover how difficult this can be. While some fly high, others seem to crash, and we seem to forget why. Therefore, so some product research to see what the market demands are and where gaps lie. Then, investigate if it is financially feasible for your own company to provide this added service. If not, are there conceivable alternatives that can be as appealing?
The second tip focuses on high quality service. Even if you have to spend a little more to improve service, you’ll find it’s worth it, as poor service can bring long-term disastrous effects which no company can buy its way out of.
The third tip emphasizes the versatility of product and service to meet the diverse needs of customers. Businesses than can essentially find more bang for their buck will undoubtedly flourish. As per this suggestion, VoIP service providers that can cater to a larger customer base are bound to be successful.
To be the first to offer a new service was the fourth tip. As per this post, “strike while the iron is hot.” In other words, when you as a VoIP provider have identified a gap in VoIP services, try to be the first to fill that gap and offer that service – and promote it to the fullest extent.
Fifth on this list was providing unprecedented customer support, coupled with the sixth point of offering competitive costing; low cost with quality service has been the mantra for many small businesses.
Although the market is tough, following some of these tips can give VoIP service providers some techniques to stay competitive in this evolving space.
Following some of these tips, Patton (News - Alert), a major VoIP service provider, has effortlessly managed to remain fresh in the game, having recently expanded its CopperLink CL1314 series by adding ruggedized CL1314R and multi-drop CL1314MDE long-range Ethernet extenders. Leveraging ubiquitous copper twisted pair, the new VoIP products link Ethernet LANs up to 4.26 miles apart in harsh environments. In essence, CL1314 series products leverage common copper-wire network cabling to interconnect IP-enabled devices up to 4.26 miles.
To give Microsoft (News - Alert) Lync users more options, Patton Electronics has also partnered with CyberData Corp. to make Patton’s SmartNode VoIP Gateway interoperable with Microsoft’s unified communications platform, Lync. As a result, Lync users can now do overhead paging, two-way communication, and access control using CyberData’s (News - Alert) SIP-enabled VoIP products.Patton will be exhibiting at the ITEXPO West 2012 at booth #1014. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations.
Edited by Allison Boccamazzo
VoIP Gateways Resources
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Sustaining Patton's Five-Year Winning Streak, SmartNode Session Border Controller Wins Ninth VoIP Award Patton-the leader in business and carrier-class VoIP, network access, connectivity, and video surveillance equipment-announced today that Technology Marketing Corporation's (TMC) Unified Communications magazine has named the SmartNode™ 5200 Enterprise Session Border Router (ESBR) Product of the Year for 2009.
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