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July 05, 2012
Drishti-Soft Brings on Patton's VoIP Gateway to Enhance its Customer Service
By Juliana Kenny, TMCnet Managing Editor
Providing the best possible customer experience is vital to the success and growth of any organization, and especially in the communications technology space where connectivity is highly valued. To enhance its ability to deliver optimal customer service while maintaining the performance of its communication solution, Ameyo, Drishti-Soft will deploy Patton (News - Alert) Electronics’ SmartNode VoIP gateway.
Ameyo is an IP-based communication solution and will naturally integrate with Patton’s gateway solution to improve customer communication while maintaining communication amongst different architectures and protocols.
In news recently released regarding the partnership, Sachin Bhatia, VP of Business Development for Drishti-Soft commented, "In today's competitive business environment, where success is built on customer service and customer experience, customer interaction has become the crucial pivot for driving business. To enhance on this and provide added differentiation to businesses, we were looking for a reliable connectivity technology to present with our communication solution, Ameyo. Patton fits the bill of being in line with our business, they have vast expertise in gateway technologies with their flexible SmartNode product range. We look forward to a long association with Patton through our strategic alliance."
Patton’s goal is to provide technologies that make the access to the global network simple. As a producer of network access and connectivity products, its SmartNode gateway makes integration seamless with existing analog POTS and digital ISDN infrastructures. By allying with Drishti-Soft and its Ameyo solution, Patton will bring its experience in the gateway technology arena to Drishti’s base of customers.
Aveek Roy, VP of South Asia for Patton stated, "There is an immense need for service providers to deliver value-added services in a way that manages communication needs, yet maintains proper margins and meets required customer service levels. In order to compete effectively, they must offer products and services to their customers in an integrated fashion. Being in the same domain of ICT, delivering connectivity technology, we value our alliance with Drishti, heading to our unified goal of customer service."
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Amanda Ciccatelli
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