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Mt. Bachelor Turns to VoIP Equipment to Solve Phone System Problems
By Anshu Shrivastava, TMCnet Contributor
The systems have been deployed at the administrative office in Bend, Ore., and at the resort on the mountain, connecting the two sites via a microwave radio, according to company officials. All calls enter the system via two PRI voice connections at the office in Bend. For Mt. Bachelor, the Siemens phone system had become obsolete. It required a system equipped with modern features such as mobility integration, unified messaging, and intelligent call routing necessary to adequately support their business. Plus, the guest services personnel needed more “call center” features like queuing and system-wide presence management to better handle inbound guests calls.
Company officials said that Mt. Bachelor needed a VoIP phone system that was robust and fault tolerant under a number of different situations.
Since most of the resort’s guest services personnel are located at the admin office, Inflow equipped these users with ShoreTel Agent Call Communicator Licenses. Company officials said that it provides the ability to see review calls in queue for longest hold time, position, as well as status – on the phone, do not disturb, and more – of all users across the organization.
Additionally, collaborating with Inflow, the Mt. Bachelor IT staff installed ShoreTel ShoreGear Voice switches in three base stations on the mountain. Company officials said that these stations are connected to each other via a gigabit fiber optic network.
Throughout the network, the ShoreGear switches register VoIP phones, and also connect the analog phones and devices located at the ski lifts. The design of the network makes sure that if any of the switches become unavailable the phone registered to that switch will automatically move to one of the other two switches.
At each location, redundant voice mail and auto-attendant servers were deployed. Company officials said that the entire VoIP phone system is administered via a clean, web-based administration tool significantly reducing the ongoing maintenance cost of the system.
Portland, Ore., based Inflow Communications specializes in VoIP business phone systems and other business communication technology.
Last month, Inflow Communications completed the deployment of a ShoreTel Unified Communication, business phone system at Mt. Hood Meadows Ski Resort.
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Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Carrie Schmelkin