Staff and students at the Haaga Institute Polytechnic in Helsinki now have the ability to pick up their voicemails using a Finnish language system, thanks to the NextInfo platform from Capricode and host media processing technology from Aculab.
The Haaga Institute was looking to upgrade its telephone system that was using an old style PBX to the IP based Cisco CallManager. Using IP would help to reduce their call costs – a key criteria for the system. With most of the staff and students speaking Finnish, they wanted a new voicemail system to better service the staff and students by offering them a native language system.
Cisco and Cygate (Cisco’s reseller partner in Finland) approached “Connected with Aculab” partner Capricode with this requirement.
Capricode developed a solution for Cisco, based on its Nextinfo toolkit and Prosody S host based media processing software from Aculab. They chose to base the system on Prosody S as there is no hardware involved, meaning easier and cheaper integration for the end user, enabling costs of the system to be kept down. It has been configured for English, Swedish and Finnish; user selectable. Moreover, it can support any language, enabling Cisco to roll out the system anywhere in the world.
The solution offers several additional unified messaging features such as the ability to pick up voicemail from a PC and have unlimited numbers of voicemails messages stored and it is flexible, making it easy to add new ‘value-add’ features, tailoring the solution for individual customers.
Staff and students are now enjoying enhanced voice messaging services in their native language following the successful installation of the system.
Talking of the installation, Mike Matthews, Head of Product Marketing at Aculab said, “This development is great news for everyone. It shows how Prosody S is now proven to interwork with the Cisco IP communications system, CallManager. With IP there are no telecom regulatory barriers - the formula is therefore ripe for repetition around the world.”
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