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September 25, 2009

VoIP Developer Feature: Noble Systems Taps Aculab's Prosody X to Help Contact Centers

By Amy Tierney, TMCnet Web Editor


Aculab (News - Alert), a U.K.-based provider of enabling technology for the communications market, announced that Noble Solutions, a contact center technology solutions provider, selected its Prosody X signaling and media processing technology to use in its integrated solution suite.
 
The Noble Solution suite delivers a high power performance predictive dialer and ACD for inbound and outbound contacts. The solutions features open scripting, management, self-service, monitoring, compliance, and broadcast applications contact centers need to serve customers.
 
“Noble’s global customers were looking to utilize both legacy and new network environments to improve performance, increase productivity and lower costs,” said Chris Gravett, Aculab’s sales and marketing director, in a statement. “With Prosody X, Noble is able to deliver an advanced solution that meets these requirements. Both companies have invested heavily in bringing the value of Prosody X to the Noble user.”
 
Aculab’s Prosody X media processing boards are designed for media processing in IP, TDM, or mixed IP/TDM-based networks for developers, integrators and telecommunications equipment manufacturers to implement in communications solutions from small to large enterprises. The company’s Prosody product line provides VoIP and PSTN solution developers with call control signaling, digital network connectivity and advance media processing capabilities.
 
Noble Systems (News - Alert) is focused on providing our customers with more; more productivity, more performance, more knowledge, more flexibility and more value,” said Jim Noble Jr., CEO at Noble Systems, in a statement. “Aculab listened to what we required and has delivered more than we expected. We have successfully integrated the Prosody X architecture and have enhanced our ability to deliver to our customers a truly scalable solution able to integrate new and legacy networks with Noble Systems applications.”
 
Aculab's Prosody product range is designed for developers of innovative communications solutions. The media processing platforms enhance a range of communications solutions for companies, including contact center, broadcast, conferencing, and military and government applications.
 
Earlier this year, technology solution provider D-CAT Technologies announced it used Aculab’s Prosody X solution when it an IVR platform that was reliable, scalable, and offered real-time performance.
 

Amy Tierney is a Web editor for TMCnet, covering unified communications, telepresence, IP communications industry trends and mobile technologies. To read more of Amy's articles, please visit her columnist page.

Edited by Amy Tierney



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