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July 12, 2006

Amcat, Aculab Partner For Prosody X

By David Sims, TMCnet Contributing Editor


Amcat has announced a partnership with Aculab (News - Alert) to use its Prosody X next generation media processing platform, which includes enhanced VoIP and security features.

The relationship will enable Amcat customers, "especially those with multiple sites and/or mission critical operations," Amcat officials say, to "take advantage of the greater IP functionality, resilience and scalability provided by Prosody X, as part of Amcat's Contact Center Suite."

Amcat Chief Marketing Officer Richard Costello, no relation to Bud, Elvis, Frank or Peter, said the company's been offering IP-based contact center solutions for several years, and that the relationship with Aculab gives Amcat "a more robust and feature-rich IP-based" product, more "attractive to all sizes of contact center."

Those that can benefit most from the Aculab technology are those operations with more than one site, company officials say, or those that already have an infrastructure heavily dependent on IP or are planning to upgrade to IP as part of their future growth.

Chris Gravett, Sales and Marketing Director, at Aculab said his company is "working closely with Amcat" and is incorporating its feedback and suggestions into Prosody X to "further improve its features and functionality."

The Prosody X product is marketed at organizations with contact centers in different countries or continents because it is not tied to a specific communications protocol. Under a cost free license, it includes signaling protocols for VoIP (SIP, H.323) and for TDM including DPNSS, Euro ISDN, NI-2, Q.SIG and SS7.

In addition, because the blade technology of Prosody X provides double the density of competing products, the total cost per channel for the contact center is reduced and it is cheaper to maintain, company officials contend.

In mid-January Cygcom announced the general availability of Aculab Boards and Telephony Interface Manager for Microsoft (News - Alert) Speech Server for the North American market.

Aculab’s TIM allows Microsoft Speech Server 2004 R2 based applications to be powered by Aculab’s Prosody media processing resource cards and use Aculab’s portfolio of protocols, for worldwide digital network access. Protocols include T1 and E1 interface connections, allowing prospects to be targeted in North America, Europe and Asia.    

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.





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