Business communications software provider Interactive Intelligence Inc. will host a free half-day seminar, the topic of which will be voice over IP (VoIP) in the contact center, at the Microsoft Canada Head Office in Toronto, Tuesday, Sept. 27, from 8 a.m. to 11:30 a.m.

The educational seminar, entitled Best Practices for Migrating Your Contact Center to VoIP, is aimed at contact center and information technology managers interested in hearing from vendors and industry experts about how they can maximize their return on investment through VoIP.

Attendees will have the opportunity to learn from leading vendors about the latest IP technologies. Industry experts objective guidance in regard to the most successful IP strategies will further be offered to those in the industry that these technologies will most directly impact.

Targeting contact center managers, discussion with IP industry professionals and contact center managers will include skill consolidation, remote workers, remote groups and training for disaster recovery scenarios. Theyll also discuss ROI-based best practices both for workforce optimization and for adopting IP for customer-driven applications: performance measurement; monitoring; supervision; consolidating media on the network; IVR speech recognition; CRM/ERP systems integration; outbound campaigns; regulatory compliance; and supervision across networks.

Targeting IT managers, an IP expert will discuss VoIP trends, their effects on the contact center, and who is adopting what. Discussions regarding best practices will focus on migrating to IP for the contact center: case studies for SIP; migration scenarios and phased approaches; SIP carriers for networking between sites and IP trunking; and networking in small remote sites to utilize casual agents.

Attendees will have the opportunity to share in roundtable discussions with other IT and contact center managers.

Guest speakers will include Rich Tehrani, president of Technology Marketing Corporation (TMC) and group editor-in-chief of Internet Telephony and Customer Interaction Solutions magazines. Cosponsors include Alliance Systems, Intel and Polycom.

By simply attending this free seminar, participants will receive a best-practices migration plan. And a complimentary lunch from 11:30 a.m. to 12:30 p.m. can be enjoyed.

To register, or for more information regarding Interactive Intelligences free half-day seminar, visit the company online. Additional questions about the seminar can be directed to 317-872-3000.

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David R. Butcher is Assistant Editor of Customer Interaction Solutions. To see more articles by David Butcher, please visit his archive.