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July 31, 2007

Interactive Intelligence Posts Record Revenues'

By David Sims, TMCnet Contributing Editor

Interactive Intelligence (News - Alert), a vendor of CRM and business communications software, has reported record revenues of $27.0 million for the second quarter, a 40% crease from $19.3 million in the same period last year. Product revenues were $14.4 million, up 51% from the same quarter last year.
 
Net income was $2.3 million, with diluted earnings per share of 12 cents for the second quarter of 2007, up from $1.0 million and 5 cents, respectively in the 2006 second quarter. Net income includes expense for employee stock options for the second quarter of $806,000 in 2007 and $668,000 in 2006.
 
Dr. Donald E. Brown, Interactive Intelligence CEO, said there were three orders totaling over $1.0 million, among several significant customer orders, and "we're nearing the release of another significant version of our software."
 
For the six months ended June 30, 2007, revenues were $51.2 million, up 38% from $37.2 million in the same period in 2006. Net income for the six months ended June 30, 2007 was $3.9 million, with diluted earnings per share of 20 cents, up from $2.0 million and 11 cents, respectively, in the same period last year. Net income includes expenses for employee stock options of $1.5 million in 2007, and $1.2 million in 2006.
 
As previously disclosed, during the second quarter of 2007 the company acquired certain intangible and other assets of the professional services division of Alliance Systems (News - Alert) Ltd. and paid $853,000.
 
In March the vendor announced enhancements to Interaction Director, the company's intelligent, network-based, pre- and post-call routing system for contact centers.
 
Designed to help distributed organizations create a "virtual" contact center by more effectively routing interactions across sites, these latest enhancements add the session initiation protocol -- the new standard for Voice over IP (VoIP) -- which, according to company officials, "eliminates the need for carriers in a pre-call routing configuration, thus reducing costs associated with complex set-up, ongoing third-party service, and per-call charges."
 
It also provides interoperability with SIP-compliant third-party products, such as PBXs, automatic call distributors and gateways.
 
Michael White, senior vice president of information technology infrastructure for InfoCision, the world's eighth largest outbound contact center, said Interaction Director automated routing rules to process between 40,000 and 50,000 inbound calls daily, distributed across our 28 contact centers. It allowed InfoCision officials to "re-allocate existing fail-over servers, which further increased operational efficiencies," he said.
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
 



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