Interactive Intelligence (News - Alert) announced on Wednesday that it has designed a new workforce management module which will expand upon its contact center software suite.

 

The module, called Interaction Optimizer, will be offered as an optional, pre-integrated component of the Interactive Intelligence contact center automation software Customer Interaction Center (CIC), including full use of CIC’s many features.

 

Interactive Intelligence designed Interaction Optimizer to offer affordable forecasting, scheduling, and real-time adherence capabilities to contact centers of all sizes.

 

"As part of a cost-effective, truly unified contact center automation suite - not a solution composed of loosely integrated multi-vendor products - we believe Interaction Optimizer fills a major void in the growing workforce optimization market, now worth a hefty $650 million and expected to grow to more than a billion by 2007," said Interactive Intelligence senior vice president of worldwide marketing, Joseph A. Staples in a statement.

 

Interactive Intelligence plans to make Interaction Optimizer generally available throughout North America in early Q3 2006.

 

To learn more about Interaction Optimizer, visit http://www.inin.com/products/optimizer/optimizer.asp