VoIP Contact Center

Traditional communications systems can present some challenges with their oft times excessive capital investments and ongoing operational overhead. The CaaS offerings from Interactive Intelligence give your business an alternative to keep such costs in check: A complete CaaS solution for contact center automation and outbound notifications, built on an application suite proven in businesses worldwide, offered as a scalable service that delivers more functionality and a better ROI than most in-house communications systems.

Interactive Intelligence News

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Press Releases: http://www.inin.com/news/pressreleases/pressreleases.asp

Case Studies

Direct Response Company Ushers In The Relationship Contact Center With Bundled Communications Application Software

SIP-Based Communications Solution Helps Unify Branch Offices While Reducing Credit Union Costs

Large Teleservices Firm Replaces Multi-System Solution To Simplify Management and Improve Customer Response Time

VoIP Contact Center Featured Articles

Interactive Intelligence Intros Interaction SIP Station, a Simplified End Device for the VoIP Contact Center

Contact center agents typically use headsets – and thanks to VoIP the phone system is now controlled by software – so why bother providing them with expensive, high-end IP phones loaded with unnecessary functionality? Why not just do away with this costly piece of hardware completely?

11/16/2009

Interactive Intelligence and RightNow Technologies to Offer Integrated Contact Center Solution

Interactive Intelligence and RightNow Technologies are partnering to offer an integrated contact center solution to help companies increase agent productivity and improve customer service. The new, combined offering will be available in the fourth quarter of this year.

10/28/2009

Altivon Employee Wins 'Rocker' Trophy During Interactive Intelligence's First Annual 'Battle of the Bands' Contest

VoIP contact center solutions provider Interactive Intelligence held its annual Partner Conference at the downtown Marriott in Indianapolis earlier this month.

10/20/2009

White Paper Explains the Benefits of Automating Post-Interaction Customer Surveys

A new white paper from VoIP contact center solutions provider Interactive Intelligence, "A Practical Guide to Measuring Customer Satisfaction in the Contact Center," discusses the importance of post-call surveys as a yard stick for measuring customer satisfaction.

10/14/2009

Qubee Using Interactive Intelligence for New Contact Center in Bangladesh

Qubee, the trading name of Augere Holdings and a provider of high speed wireless broadband services in emerging markets, has reportedly selected Interactive Intelligence to help it establish a new contact center in Bangladesh.

9/29/2009

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