VoIP Contact Center

Traditional communications systems can present some challenges with their oft times excessive capital investments and ongoing operational overhead. The CaaS offerings from Interactive Intelligence give your business an alternative to keep such costs in check: A complete CaaS solution for contact center automation and outbound notifications, built on an application suite proven in businesses worldwide, offered as a scalable service that delivers more functionality and a better ROI than most in-house communications systems.

Interactive Intelligence News

News: http://www.inin.com/news/presscoverage/presscoverage.asp

Press Releases: http://www.inin.com/news/pressreleases/pressreleases.asp

Case Studies

Direct Response Company Ushers In The Relationship Contact Center With Bundled Communications Application Software

SIP-Based Communications Solution Helps Unify Branch Offices While Reducing Credit Union Costs

Large Teleservices Firm Replaces Multi-System Solution To Simplify Management and Improve Customer Response Time

VoIP Contact Center Featured Articles

Interactive Intelligence, Ronco Ink Reseller Agreement

"Ronco's proven experience and demonstrated commitment – already boasting more than a dozen Interactive Intelligence-certified engineers – ensures our joint customers will get a comprehensive technology solution that maps to their business strategy, along with dependable, ongoing support," said Interactive Intelligence vice president of sales, Paul Weber, in a statement.

6/26/2009

Interactive Intelligence Developing New Business Process Automation Software

Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4.

6/22/2009

IPA from Interactive Intelligence: Intuitive, Efficient and Eco-Friendly

Announced today, Interactive Intelligence is targeting a fourth-quarter release for IPA, which is highly scalable (it'll be sold through annual subscriptions of $400 to $500 per user, with some variation for higher-placed workers who require more oversight of a business) and is expected to challenge the software-based BPA offerings from Oracle, SAP and IBM.

6/22/2009

InfoCiscion Wins Best Practices Award from Interactive Intelligence

Contact center and enterprise telephony software company Interactive Intelligence recently presented outsourcing firm InfoCision Management Corporation with a Best Practices Award.

6/15/2009

Interactive Intelligence Announces AcroSoft Acquisition

"We acquired AcroSoft to increase our presence in what is already a strong vertical market for us, currently numbering more than 75 insurance customers, including American Family Insurance, Securian, Western & Southern, and many others," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown, in a Monday statement.

5/18/2009

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