In order to effectively – and efficiently – run a company using customer relationship management, or “CRM,” tools, a secure and well operated phone system needs to be implemented.

 

Specifically, a VoIP phone system, by creating its own proprietary operating system, in order to assimilate and integrate each handset with the highest level of hardware and applications, is preferable in completing a CRM operating system.

 

And, when utilizing a VoIP phone system, using a SIP-based protocol, one way a phone manufacturer can write call signaling applications, is believed to be the highest – and most successful – form of communication with other phone or SIP proxies, SIP-based VoIP call recording provider, SIP Print (News - Alert), said.

 

“The nice thing about SIP is that a Windows OS or a Linux OS can have dissimilar VoIP programs running built under the same instruction set of SIP protocols, so that the telephone application on the Windows system can set up a call and communicate the voice to the Linux system,” said Jonathan Fuld, chief technology officer at SIP Print.

 

Additionally, Fuld added, that the same goes with a hard phone; the VoIP operating system is irrelevant as long as the application running on the phone conforms to the SIP instruction set.

 

While a SIP-based VoIP phone system is a preferred choice for companies looking to unify their operating systems, there are other functionality benefits that come with implementing a system like the one offered by SIP Print.

 

“A SIP-based phone operates with less infrastructure,” Fuld said. “No more twisted pair of phone wires.” And, with a SIP-based VoIP phone system utilizing the Internet, they lose the overhead, and the additional, separate infrastructure.

 

Although there are other companies in the CRM industry that offer SIP-based systems, SIP Print’s VoIP phone system offers a bonded solution of hardware and software.

 

“Our competitors sell software and then make you buy the hardware, which may not be tuned correctly,” Fuld said, adding that the software then has to be installed, which can complicate operations. And, if installed unsuccessfully, the system won’t operate well.  

 

With SIP Print’s system, users receive an appliance that is tuned in software and hardware for a dynamic combination – and a perfect solution.