In today’s competitive business world, call recording has become an essential for contact centers. The technology can assist companies in a wide range of areas, including performance monitoring, agent training, and maintaining compliance standards.
OAISYS (News - Alert), a company that deals in business call recording and contact center management solutions, recently announced that it was named among TMC’s CUSTOMER 2014 Product of the Year Awards for version 7.4 of its Tracer and Talkument call recording solution.
Talkument call recording software provides businesses with complete control over risk management, regulatory compliance, dispute resolution and other critical business concerns. Talkument supports compliance recording with regulations such as PCI (News - Alert), Sarbanes-Oxley, TSR, FDCPA, HIPAA, MIPPA, and others. The solution features OAISYS Portable Voice Document (PVD) which enables users to store, organize and play back digital media files, or voice documents, of their phone-based conversations.
On the other hand, Tracer call center management and quality monitoring software features call monitoring functionality that ensures recorded phone calls are readily available for dispute resolution and transaction verification.
"OAISYS is honored to receive a 2014 CUSTOMER Product of the Year Award," said Brian Spencer (News - Alert), president of OAISYS. "Tracer and Talkument are the industry's leading call recording solutions for contact centers, providing users with easy, reliable and cost-effective quality and compliance management feature functionality."
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor OAISYS with a 2014 Product of the Year Award," said Rich Tehrani (News - Alert), CEO of TMC. "Version 7.4 of its Tracer and Talkument call recording solutions has proven deserving of this elite status, and I look forward to continued innovation from OAISYS in 2014 and beyond."
OAISYS recently announced the signing of an agreement to implement its proprietary OAISYS Tracer call recording solution at the London contact center of Ink. By deploying OAISYS Tracer, the contact center supervisors of Ink will be able find, track, bookmark and share call recordings for future review and analysis. These call recordings can be used for sharing best practices and for training new executives. The success of OAISYS Tracer in the contact center space encouraged Ink to deploy the solution for its editorial department, so that desk editors can use the solution for recording telephone interviews.
Edited by Alisen Downey