CES (News - Alert) brought a lot of headlines for some of the bigger players in consumer electronics. One of the biggest wireless carriers, AT&T, announced that it will start offering HD voice this year by way of the Padfone X to support the new system.
HD (high definition) voice, also know as wide-band audio, extends the frequency range of sound travelling over a phone conversation, resulting in higher quality voice, and it’s a big deal for wireless carriers.
The Padfone X from Asus, exclusive to AT&T (News - Alert), sports a 5-inch display, yet docks into a 9-inch tablet body. The Padfone X is powered by a Snapdragon 800, will work on LTE Advanced, and provide VoLTE with HD voice capabilities.
HD voice is a significant step in the evolution of audio clarity and quality for telephony systems, one which can lead to greater customer satisfaction, as well as revenue opportunities for service providers.
When comparing HD voice and traditional telephony audio, many people can distinctly hear a difference, and the general sentiment is that HD voice provides more of a feeling of "being in the same room" with the person on the other end of the phone line.
What this means for call recording is, well, a lot.
For one, with call recording, call center managers can obtain necessary data that will help identify areas that are in need of some improving to better serve their callers. There are services that allow organizations to record calls straight from most phones, without the need for extra hardware or software. After a phone call is recorded, the call recording is stored in an account management tool which is easily accessed 24/7 via the Web.
By being able to do this via HD, it makes pretty much everything better. With an HD voice call delivering twice the sound as a narrowband one, there's much more audio information provided for the brain to process, resulting in better comprehension, which means a better way to use recorded calls. Computer-based processes like voice recognition and speech-to-text also gain from HD voice, with better accuracy.
In professions where accuracy and speed counts – such as medical, legal, and financial – HD voice is a clear winner because information is communicated more accurately the first time around. Technical conversations are easier because terms can be clearly understood.
AT&T’s foray into HD voice emphasizes how important this shift is not only for mobile calling, but for telephony in general, more specifically for those who utilize it for call recording.
Simply put, HD voice makes everything (voice) better.
Edited by Alisen Downey