OAISYS (News - Alert), a provider of call recording and contact center management solutions, announced that Talkument and Tracer call recording solutions are now rated compliant with key unified communications solutions from Avaya (News - Alert).
The Talkument and Tracer call recording solutions now compliance tested by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura Communication Manager 6.2.
OAISYS is a technology partner in the Avaya DevConnect (News - Alert) program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
Talkument and Tracer are designed to help businesses document and manage phone-based interactions for compliance and quality assurance purposes. By digitally capturing phone-based interactions for simple retrieval, playback and management, these call recording solutions help businesses mitigate risk and enhance customer service.
"The integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality," said Brian Spencer (News - Alert), president of OAISYS, in a statement.
“Avaya compliance testing assures customers and resellers that our solutions will easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure," Spencer added.
Ink, a company that specializes in global travel media, delivering services to more than three dozen airlines from all over the world to produce in-flight magazines and print-at-home boarding pass advertising, has already deployed Avaya-compliance-tested OAISYS Tracer application.
The solution, along with that company’s Avaya IP Office solution, has provided them with valuable insight into their key sales interactions, according to Ink officials.
"Technology partners like OAISYS are helping Avaya address the compliance and quality monitoring needs of SMB and midmarket customers," said Eric Rossman (News - Alert), vice president, developer relations, Avaya, in a statement. "Organizations can now confidently deploy OAISYS call recording and interaction management solutions, maximizing the return on investment in their Avaya communications infrastructure.”
Edited by Rachel Ramsey