We’ve all seen the long lines outside the local electronics store when PlayStation 3 was released or when Apple unveiled the latest iPhone (News - Alert). The desire to have the latest technology drives consumers to do unusual things – like camping out overnight to be the first to hold the iPhone 4S.Voice over Internet Protocol is no different. With all the hype surrounding this innovative communication solution, businesses are increasingly making the switch.
Traditional landlines just don't have the appeal they once had and can’t offer the features and flexibility that define VoIP, such as
VoIP call recording. But does it really have everything businesses need?To answer that question, first companies need to know what solution they need for VoIP call recording, according to this PC World
report. There is the hosted VoIP service which gives users a breather.
VoIP providers in this scenario take care of everything completely off site, including delivering the calls and client software with few complications.And if the business already has plug-and-play phones that are certified, the whole process is much more simplified. Most hosted VoIP
service providers don't require hardware on premise, except for the physical phones. If there is any equipment needed around the office, it would be a simple small box.
On the other hand, if selecting a self-hosted VoIP solution there is much more work involved. To start, the business will have to have a system ready for
integration with VoIP. This will allow all calls to be moved through the existing network. A PSTN gateway should also be installed for the IP-PBX (News - Alert) and analog signals connected to the network handling the publicly switched telephone lines.
This is needed to convert that calls moving back and forth between the two into
digital signals when needed.Regardless of the hosted VoIP solution, most providers and users can work to establish the nuts and bolts to get it up and running. For most, choosing VoIP will not be a huge investment, but companies with an older infrastructure could face significant costs, especially if they want access to VoIP call recording.In order to access the VoIP call recording feature, companies will need to have an adequate bandwidth connection. And they must also consider the internal network to determine whether or not the current routers and switches can handle the new load. In order to maximize the VoIP quality, providers often suggest that company's who use a router with service settings allocated to support high traffic.
When considering the cloud-based hosted VoIP service, companies need to make sure phones are open to VoIP as the IP-PBX uses the VoIP software client to route those calls to their particular line. The same is true for VoIP call recording, and a SIP-enabled phone may be needed to qualify the VoIP calls. Whether implementing VoIP call recording or simply interested in VoIP connections, an interested business will need to do its homework, understanding the technology and requirements before making a purchase decision.
Edited by Juliana Kenny