Trisys has released Replay RTP, saying that it’s a 100 percent software solution for recording conversations on most IP-based telephone systems.
The company said that unlike the competitors’ products, this latest offering does not rely on any proprietary call control protocols such as SKINNY, H.323, SIP, and more. With this software, organizations can unobtrusively monitor network for specific voice over Internet protocol (VoIP) traffic and converts it into recordings.
It has been reported that many organizations are under pressure to meet regulatory and economic requirements. By deploying Replay RTP, users can easily access call recordings for quality assurance, regulatory compliance, dispute resolution, and more.
Since 1984, Trisys has delivered Call Accounting and Call Recording solutions to address compliance, call center performance, security and remote workforce supervision. The company’s products help management improve customer service, employee productivity, and ultimately -- the “bottom line.”
This year in August, the company announced the availability of the REPLAY VoIP, a software-only, SIP-based solution designed for recording phone conversations in an IP PBX (News - Alert) environment.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.Edited by Juliana Kenny