Voice over Internet Protocol (VoIP) has brought revolutionary changes in business communications. Innovations such as VoIP call center, IP PBX (News - Alert) and IP conferencing are some of the best applications of VoIP in modern business.
For example, the VoIP call center service delivered by PowerNet Global (News - Alert) helps companies leverage advanced solutions like
customer relationship management (CRM), predictive dialer, voice recording, and many more with immense flexibility and scalability.
VoIP call centers deliver all of these solutions to businesses through a secure IP network, where businesses are free from the software licensing, security and other headaches associated with managing these technologies in house.
Another advantage of VoIP based services like IP PBX, call center and conferencing is that they are highly scalable to meet the needs of businesses. They pay for only what they use and as the business grows, they can expand their service to meet the scalability needs of the business.
According to MyVoIPProvider.com, a website that provides information of VoIP services, VoIP phone services are one of the top three technologies that have skyrocketed in terms of popularity. The cheap Internet calling service is gaining popularity among residential and business customers alike.
Most VoIP service providers offer unlimited nationwide calling, and some VoIP providers offer unlimited international calling. The best feature about VoIP is that it comes with a host of features including 3-way calling, caller ID, and voicemail.
The popularity of VoIP is growing at such an unprecedented level that one in four Americans have already used VoIP technology, and the numbers are still growing, according to MyVoIPProvider.com. The majority of the VoIP subscribers come from the business segment. Thanks to the growing popularity of services like VoIP call center, IP PBX and conferencing, VoIP is set to break all previous records of adoption, experts said.
Other two technologies that join VoIP in terms of popularity include fiber optic Internet and mobile devices like tablets and smartphones. On the other hand, technologies such as public switched telephone network (PSTN) and analog phones are being phased out from residential and business segment.
Edited by Ashley Caputo