VoIP call centers benefit organizations by bring together multiple features that can be accessed at a much lower cost than traditional solutions. Recently, Zingaya, a provider of Web-based VoIP applications for e-commerce websites and customer service call centers, unveiled its click-to-call widget on GetHuman.com.
The partnership between GetHuman.com and Zingaya will enable these centers to improve customer service and offer free Web-based calling to companies’ right from the GetHuman.com site.
GetHuman provides a global database for customer service information. Originally started in 2005 as a catalog of phone numbers for large companies, the company now also features several options for fast customer service, ranked by user feedback, tips for specific companies, and more.
"GetHuman has the best tools to help you reach live customer service representatives at thousands of companies in more than 50 countries," said Alexey Aylarov, CEO of Zingaya, in a statement. "Initial usage has been extraordinary: In early tests of the implementation, people from 46 different countries used Zingaya to make hundreds of free calls to live customer service agents though GetHuman."
Zingaya enables companies to leverage the benefits of VoIP-based communications solutions without being required to purchase any additional equipment or even download a software package.E-commerce companies and other customer-focused organizations only need to embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent. The customer speaks through their browser and the agent then answers the call on their end as if the call came from a regular phone.
"GetHuman is more than a website; it's a movement toward more efficient and less frustrating customer service interactions," added Christian Allen, chief technology officer, GetHuman. "With Zingaya, we help our active user community talk to live customer service agents with a click of a mouse, no matter where they are in the world."
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Edited by Jamie Epstein