Call centers must continue to embrace the latest and greatest in just released technologies such as VoIP and wireless connectivity in order to remain successful. As the wireless industry continues to not only expand but transition, it can be a daunting task for call center managers to leverage these solutions to the best of their ability. Even more troublesome is the rapid pace at which tablet sales are increasing and the applications that are demanding much higher amounts of bandwidth, two elements which led to double the amount of mobile data traffic seen in 2011 alone.
As user’s devices are forecasted to require even more bandwidth as time passes, many industry experts are revealing they believe fiber will soon become mandatory at all cell sites. Additionally, these analysts are predicting that the amount of microwave vendors currently in the market will take a drastic tailspin downwards towards decline. According to a recent blog post from VoIP call center provider PowerNet Global (News - Alert), “Fiber will make its way to many sites, but with new technologies always in demand, microwave backhaul capacities will still exist.”
As the wireless space will only become more robust, Cincinnati- based PowerNet Global is there to offer users an array of wireless, Wi-Fi, and data solutions. With multiple wireless phone plans that have been designed to meet individual needs, PNG’s phone services allow its customer to keep in constant contact with anyone located all over the world. Touted as boasting user-friendly features with no annual contract required, plans are extremely cost-effective and start at around $9.99 per month.
By powering easy to use mobility offerings that are convenient, flexible and dependable, the company’s next-generation portfolio offers an unparalleled experience that anyone can benefit from. It even sells the LG 5500 phone, which according to the company’s website “combines essential functionality and mobile fun. Use voice-activated dialing to call, then talk hands-free with the one-touch speakerphone or go completely wireless using the Bluetooth capability. All this wrapped into a stylish compact design with a large, easy to use keypad. Take advantage of the 5500 where mobility has never been so convenient.”
Additionally, PNG also distributes car chargers as well as replacement and spare battery chargers to enable customers to gain access to a one-stop-shop of sorts for all of their communication needs.
Known not only for its innovative product set, the VoIP call center provider is heavily focused on giving back to the community, revealing that it will be sponsoring the second Annual Blazin’ With Love 5K Run/Walk and Cornhole Tournament. The proceeds of the event will go to the Leukemia and Lymphoma Society, the Tri-State Southern Ohio Chapter.
To find out more about this not-to-miss event, click here.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo