Recently released findings from HOB GmbH & Co. KG, a mid-sized German software company that develops and markets innovative remote access solutions worldwide, reveal that companies including call centers are continuing to leverage VoIP solutions due to the overwhelming amount of benefits these offerings power, including cost effectiveness. As the increasingly popular trend of speech and data becoming one ramps up, new doors for communicating are opening.
As just introduced technology to the market will always replace what is currently being utilized, businesses must realize the important elements found within convergent speech- and data networks and voice over IP (VoIP) solutions.
“If speech and data are used via the same network, a company’s telephone system can be switched to VoIP. This results in a considerable cost reduction. Moreover, many communicational functions become useful, efficient or even possible only through speech- and data convergence – the integration of tele-workstations or intelligent call management, for example. Current research assumes that more than 60 percent of large enterprises have already switched to a VoIP telephone system – and the trend is rising,” according to a press release.
With a VoIP system in place, employees gain access to a single phone number for all their needs, no matter where they are located. This helps to improve efficiency and cuts the time to takes to complete a project successfully. Furthermore, employees can raise the bar on productivity as mobile, remote and distributed workers can now be combined. This enables remote call center agents to work from home without any effect to quality of service which in turn will lover overhead costs for any organization as they no longer need to pay for as large of a facility.
PowerNet Global (News - Alert) has been around the VoIP call center block for quite some time now, powering SIP Trunking, which can completely eliminate the need for traditional phone lines or rather expensive Primary Rate Interfaces (PRIs) by using the Internet to power both voice and data needs. With just an Internet connection, users can gain access to unlimited local calling as well as the exact amount of bundled or metered long distance capabilities that can meet individual call center needs.
To find out more about how the company can help your company to keep its competitive edge, click here.
Edited by Rich Steeves