Call centers are responsible for handling multiple, vital tasks on a daily basis that if done incorrectly or in an insufficient manner can greatly affect any organization. To overcome these obstacles, call centers must utilize a Voice over Internet Protocol (VoIP) system to see an array of benefits.
When transitioning to a VoIP call center environment, businesses large and small can gain access to management controls, voicemail facilities, various call routing facilities, multiple types of answering services and call center facilities. In addition, agents can use innovative capabilities such as caller ID features, distinctive ringing, call waiting, voicemail recording and routing, soft phone compatibility, mirrored extensions and remote access to improve customer satisfaction, according to a recent piece featured on the Daily Local News website.
Analysts in the field are forecasting that by 2013, mobile workers will account for approximately 35 percent of the workforce spread all over the world. So to remain on the forefront of technology and keep your competitive edge, businesses must continue to leverage the functionality powered by VoIP call center technology.
“Companies that employ a mobile workforce are seen as more attractive to prospective employees, as well as having higher employee retention rate. This allows you to focus on running your business, and not have to deal with equipment taking up valuable space in your office or technician visits to your office every time you have a move, add or change to your system.”
Moreover, due to the increased scalability and flexibility provided by VoIP solutions, call centers can continue to grow alongside their phone system.
PowerNet Global is a company that knows a thing or two about VoIP call center solutions. And the company boasts a large portfolio of innovations that can help any contact center to see ongoing success including an outbound dialer, free call back service, inbound DIDs and toll free origination. Also, PNG charges users nothing to get their system up and running, requires no monthly service fees and has no short duration penalties.
If your call center hasn’t already implemented a VoIP system, do so right now—before you get left behind.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, happening right now from Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.Edited by Jennifer Russell