Interact Incorporated, a global specialist at the provision of customizable IVR Communication and Rating and Voice XML solutions, now offers a solution that can guarantee that no active call need be lost in the event of a network or system outage.

SoftSPOT is a pure-software SIP-based VoiceXML (News - Alert)/CCXML Media Platform that offers redundancy and failover support to aid service providers, enterprises and operators that wish to move their telephony systems and applications into Hosted Facilities to reduce costs and maximize investments.

Nowadays, automated IVR and other such applications are key in order to help maintain a high level of service to satisfy customers and subscribers. Systems that fail, and which thus result in interrupted service, can very well result in angry and unhappy clients.

Interact offers SIP-based solutions leveraging its standards-based VoiceXML/CCXML Media Platform to ensure failover support and application redundancy to guarantee the five 9’s reliability mandatory for service providers and telecommunications companies.

SoftSPOT’s fully redundant solutions can help protect a client’s revenue and customer base through drastically reducing operational downtime or eliminating it altogether. SoftSPOT’s N+1 redundancy, in which one server (a worker server) takes charge of all the calls while a second server (a standby server) monitors the worker in order to be able to pick up calls immediately should the worker server fail.

This system results in no loss of any active calls whatsoever. To offer even more security, SoftSPOT solution can consist of clustered servers that are all active at the same time; should one or more fail, the remaining servers can pick up the call load from the failed servers to prevent service interruptions.

Greg Gissler, founder, VP, CTO Interact Incorporated (News - Alert), said that organizations of today cannot afford downtimes resulting from system outages. The failover support and redundancy offered by SoftSPOT can safeguard active calls to ensure that no capital is lost during a system outage.

Read a related article on TMCnet “Realize from Interact Now Available for Voice XML Solution Monitoring.”