While there are very obvious reasons why deploying Interact Inc.'s VoiceXML solution will help a company improve its overall performance and operations, there are also business advantages that weigh in over other traditional, proprietary languages.

In a recent TMC (News - Alert) podcast, Interact Inc.'s President and CEO, Lynn McKee, discussed the overall benefits of selecting VoiceXML (News - Alert)over other IVR applications.

'There are several advantages to enterprises using VoiceXML to build their applications,' McKee said. 'Number one, increase flexibility; being able to re-use your existing infrastructure, in particularly, as it applies to Web interfaces and choosing best of breed platforms and components - hardware - and a shorter time to market.'

In addition, companies using Interact's VoiceXML can realize performance gains and cost reductions from the superior service.

'Interact's SPOT application, today, will support over 1,000 ports simultaneously on a single platform,' McKee said. 'That in itself becomes a significant advantage compared to many of the systems today that commonly support only up to 96 ports.'

'So, the reduction of both hardware and the support of the hardware in an ongoing basis become a significant cost basis,' he added.

And, with a 30 year track record of successful VoiceXML products, it's obvious to see why a company would want to outsource voice applications to Interact, over other competitors.

Listen to the full podcast here.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly 'green' technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire