Nectar, a software firm specializing in managed services technologies for voice and data networks, and a wholly owned subsidiary of Juma Technology (News - Alert) Corp., announced that its Converged Management Platform solution, CMP in short, will now include support for Avaya's Voice portal.

Voice Portal is an open standards based platform for automating inbound and outbound voice and video customer care. The reliable and scalable voice self service application comes with robust management and reporting features that simplify operations and help to reduce cost.

Coupled with Nectar's (News - Alert) CMP solutions that offer mapping and monitoring capabilities, it delivers visibility into the various components that could affect Voice Portal functionality and the underlying delivery platform.

Nectar's expanded support provides health and availability data while delivering a single view of the interdependencies between the Avaya (News - Alert) Voice Portal applications and the network that supports it.

It enables the auto-discover in Avaya Voice Portal cluster, and automates mapping of servers to the voice portal systems. It helps visualize VXML applications that work with voice portal and determines application vulnerability within its environment with real-time stats and dependencies. The new module will be commercially available November 15th.

Integrated response systems and software, such as the Avaya Voice Portal, leverage web services along with voice recognition and speech enablement technologies to provide enhanced customer service across different communication mediums.

Edmond Baydian, chief services officer,while accepting the importance of self service systems such as Avaya voice portal and its ability to drive cost savings and improve customer response, also added that such open platforms, which created management challenges and understanding applications, call processing and the underlying transport network, were key factors that would ensure uptime for these mission critical systems. Nectar's support to the Avaya voice portal highlighted the company's cross-domain correlation ability that would ensure uptime in the complex VoIP system architecture.

David Giangano, Nectar's president of Global Channels added, "Nectar's support for Avaya Voice Portal equips our partner community with even more advanced features for their Network Operations Center and managed services offerings. We are consistently raising the bar so that our partners can continue to deliver unmatched support for the customers."