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How to Stop VoIP Fraud

TMCnews Featured Article


April 23, 2013

How to Stop VoIP Fraud

By Ashley Caputo, TMCnet Web Editor


There are tons of reasons why a business should make the switch to VoIP, with one of the main reasons being the significant cost value. With the creation of Voice Peering Fabric (VPF), the landscape of the telecom industry has changed even more drastically. By moving all telephone calls into the IP domain, international and long distance calls becoming cheaper.


However, one of the biggest issues with VoIP has been its reliability. Since it is powered by the Internet, it has the tendency to lose connection more often than the public switched telephone network (PSTN). In an effort to soothe the worries a call center may have, VoIP Innovations (News - Alert) has created a system that will notify the organization when a problem occurs in the server. This type of alert system is especially important for organizations that are based around customer services, which, for the most part, tend to be call centers.

For international call problems, VoIP Innovations has created an alert that will notify the customer if their international spending threshold has been reached, which will combat one of the overriding problems in the VoIP Industry: VoIP fraud.

According to TMCnet there is high vulnerability in the SIP protocol used in VoIP services that give hackers a leeway to inject control signals and steal calls. Most users, organizations and providers don’t realize that their VoIP lines are being hacked before calls are made that have the potential to add thousands of dollars to their bills.

To stop this from occurring, VoIP Innovations set up a system that is designed to notify customers of inbound call failures, where the switch doesn’t respond to the invite. However, VoIP Innovations doesn’t want to annoy their customers with tons of alerts, (and add to the dozens that users receive via e-mail from retailers and vendors they accidentally gave their information to), so a notification will only be sent once 50 percent of the failure threshold has been reached. 

Most VoIP fraudulent scenarios occur because users don’t have a solution that offers any security. So, for organizations that are looking for a VoIP solution that provides the utmost protection, be sure to choose one that identifies these fraudulent cases.




Edited by Blaise McNamee







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