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Many modern businesses have moved online with solutions like hosted VoIP, as any smart business owner understands that technology is necessary to gain a competitive edge. These days, the company that stays up to date with the tech will have better chances to make major profits.

Votacall, a Hosted VoIP Provider, has been chosen for its robust services by Keyes North Atlantic, a mechanical and electrical system design, implementation and service company. The company has selected the Votacall Hosted PBX solution to improve its communications among colleagues and clients. Today, Keyes North Atlantic provides electrical and mechanical systems to residences and businesses across Eastern Massachusetts.

Keyes North Atlantic recognized that its communications system was not delivering the functionality to promote its business. So, it needed a simple phone system that would allow employees to handle incoming calls across multiple product lines, and quick access to mobile workers.

"In the past, calls would come into the office for a technician and we had no way of getting that customer to the intended person without asking them to call their cell phone directly," explained Ken Keyes, resource manager, in a statement.

After more than a year of research, Keyes North Atlantic found that the Votacall Hosted VoIP Phone (News - Alert) System addressed all of its needs. The company has service technicians on the road supporting their client base, so it found that the customer experience was affected by the technicians’ inability to connect clients with its service.

"With Votacall, regardless of where a technician is, we can dial their 3-digit virtual extension, and connect with them as if they were in the office,” added Keyes. “The mobility features within the Votacall Hosted VoIP Phone System are simple to use and have created major communication efficiencies within our organization that our customer base is benefiting from on a daily basis."

Keyes North Atlantic designs and services multiple product lines, and was in need of a PBX (News - Alert) solution that could handle complex call routing based on the product in order to handle the inquiry, while also able to be altered, reprogrammed and administered from anywhere and at any time.

"The call routing based on the inquiry has been a customer service game changer for us. We now have calls route to the appropriate person rather than have it pass through multiple departments and employees before arriving at the appropriate destination,” said Keyes.

Overall, the Votacall Hosted VoIP PBX has created efficiencies for Keyes North Atlantic without sacrificing quality. "One of the most notable aspects, which I still notice to this day, is the voice quality. The HD Voice call quality and clarity that the Votacall VoIP phones deliver is impressive," said Keyes. "It sounds like the person on the other end of the call is standing right next to me."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.