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April 06, 2010

Research Findings Reveal the Major Trends Voice Over IP and UC

By Madhubanti Rudra, TMCnet Contributor


Recent findings from Infonetics' biannual VoIP and UC Services and Subscribers report provides reliable insight into major trends in the areas of VoIP and unified communications.

IP-PBX (News - Alert) phone system purchase decision-makers at 113 U.S. and Canadian companies commented on their 2010-2012 buying plans, the type of equipment being deployed, expenditures, communication infrastructure requirements, and vendors - including vendor brand awareness, vendors installed and under evaluation, vendor familiarity, vendor ratings, and more for the study and rated six IP-PBX vendors on eight criteria: reliability, security, features, price-to performance ratio, pricing, financial stability, service and support, ease of use.

Matthias Machowinski, directing analyst for enterprise voice and data at Infonetics Research (News - Alert) noted, "The enterprise telephony market was hit hard in 2009 due to the recession, but based on the latest quarterly shipment figures and results from our March 2010 survey of North American enterprises about IP-PBX spending, it appears that the bleeding has stopped and 2010 promises to be a better year, good news for vendors and service providers alike."

Matthias also said, "From our IP-PBX survey, it appears that businesses are increasingly embracing a hosted services model, as their capacity needs will depend on how robust the economic recovery is, and hosted services allow them to more easily ramp their capacity needs up and down without a huge cash layout for equipment."

For the Voice over IP market, the sector showed promise as well.

Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research, said VoIP service revenue growth in the last quarter of 2009 clearly indicated the renewed interest in hosted VoIP services for both small and big enterprises.

"VoIP services sold to the residential/SOHO market still make up the lion's share - about three-quarters-  of total VoIP service revenue, but we saw a pickup in business VoIP service revenue growth in late 2009 and service providers report that they are seeing increasing interest in hosted VoIP services across all sizes of businesses, including large enterprises, Myers said.

"We expect this trend to continue as more companies turn to hosted services for their voice needs, with business VoIP services making up almost a third of all VoIP service revenue by 2014."

Also the report found that central and Latin America saw the strongest revenue growth for VoIP services in 2009, led by the residential VoIP segment, which jumped 84 percent.

For more, check out the Voice Over IP channel on TMCnet.


Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Stefania Viscusi


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