The buzz around Voice over IP phone systems is typically focused on the ability to reduce long distance costs as well as increase productivity for businesses. With more and more service providers offering the technology as a hosted service, smaller companies are now also making the switch to Voice over IP.
The chief advantage, cost savings, means small businesses can pay less for their long distance calling needs as voice traffic is sent over their Internet connections.
Next, phones that run over IP can function from any location with an Internet connection. This means road warriors and business travelers can remain in contact regardless of their location, while small businesses can save on roaming fees.
Also, the inclusion of advanced features in a VoIP phone system can be utilized by a small company to make their operations seem larger. This includes dedicated extensions, an auto-attendant and the ability to add contacts as needed - all with little to no additional cost.
Through improved collaboration features, Voice over IP phone system also supports team work and productivity without the usual costs associated with traditional bridge lines for conferencing.
Not only does VoIP provide benefits for workers, a Voice over IP phone system can also serve as a way to improve customer service levels since calls can be routed to the right contact ore quickly who can solve issues on the first call.
In addition to all of the current benefits Voice over IP offers for small businesses, competition among services providers remains strong, and as a result, new innovations will be introduced to further drive the benefits of Voice over IP.
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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi