While the benefits of Voice Over IP (VoIP) have long been known, many companies have still been hesitant to move to the new telecommunications technology. Today, with the need to cut costs becoming vital to success, more and more businesses are now looking at moving to VoIP to save money.
Voice over IP can bring cost savings to the call center because companies are able to reduce the cost per minute on customer service calls – resulting in a significant improvement to the company’s bottom line. With more and more high-speed fiber optic cables being rolled out, and as ultra-high-speed bandwidth becomes available, the move to Voice over IP has also become easier and more logical for businesses.
In any business, the need to hold conference calls so colleagues, partners and clients can communicate and work together is necessary. By switching their conference call sessions to communications that occur using VoIP, companies will be able to recognize cost savings from reduced travel and lowered long distance fees as well as increased productivity. In addition to conference calls using just audio, new telepresence offerings also make it possible for employees to hold face-t-face video chat sessions via the Web.
For those business trips that simply must be conducted in person, companies can still improve their spending by utilizing Voice over IP technology. For example, the VendorSeek.com article notes that business travelers can bring small phone routers with them on their long trips that can be connected to broadband ports in a hotel room or users can purchase prepaid cell phones and dial into local access numbers for their international travels for significant cost savings.
In today’s economic climate, choosing Voice over IP for their telecommunications needs, means companies can succeed while strengthening their workforces by cutting back on costs without cutting back on wages.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi