Voice Management

A Webinar scheduled for Tuesday, July 27th, "Five Steps to Cut VoIP Operational Support Costs and Boost VoIP ROI," will feature TMC's (News - Alert) very own Stefania Viscusi, our in-house VoIP maven.

Analysts say the payback for VoIP deployments typically ranges from 4 to 19 months, according to the Webinar's organizers, "but when VoIP quality problems overwhelm operational support teams and VoIP service levels disappoint corporate stakeholders, that ROI metric is just wishful thinking."Convergence (News - Alert) technologies, as the Webinar will elucidate, bring with them complex configurations, hyper-critical performance demands, and un-relenting quality issues that can seriously strain your voice network support teams – "putting your converged communications services and VoIP ROI at risk," organizers say.

You'll learn why you must integrate operational methodologies across your voice, data, and IP network domains and how to cut the operational costs of deploying and supporting VoIP and converged voice services.

The Webinar will also address keys to ensure your VoIP call quality and service levels so you won’t disappoint your corporate stakeholders, and how to equip your existing staff to handle the increasingly complex VoIP network support load. It will discuss steps to ensure your voice operations can drive the desired VoIP ROI in your target timeframe. 

The presentation, according to organizers, is pitched for CIOs, directors, and IT managers of Enterprise Voice Network teams responsible for delivering voice services to their organizations, as well as telecommunications managers and Voice Network Support managers responsible for building and supporting converged voice network environments.

Along with Viscusi, presenters will include Amit Kapoor, director of strategic technology advancement for Tone Software (News - Alert) Corporation, a global provider of network monitoring and management or converged telecommunications and IT infrastructures. 

Also speaking is Paul Wiggins, the convergence technology manager for Tone Software Corporation, a global provider of network monitoring and management for converged telecommunications and IT infrastructures.