Voice Management

Consumers today have been clued into the expansive services available that go beyond mere data and voice services. In the commercial sector, businesses are demanding more and more from their networks and the infrastructure must be able to handle such demands or risk failures that can slow processes and increase customer churn.

 

Highly responsive enterprises must use infrastructures that initiate cutting-edge solution to unify business communications, deploy workforce mobility and improve workforce collaboration. Such requirements demand that support personnel have a high degree of control over the entire voice and data environment.

This increased control ensures support personnel can move from tactics such as "reactive fire fighting" to strategies that employ "proactive trending and analysis" that will avert signs of possible communications network risks and outages. Essential to such a strategy are tools that enable the collection of real-time data, key performance trends and service level metrics that reveal impending quality degradation and potential service interruptions.

To accomplish this within the enterprise, ReliaTel offers its ReliaTel Monitoring and Management Solution. A unified solution, it provides the end-to-end operational control, detailed information analysis, rapid response support and bottom-line cost effectiveness necessary to drive the demanded results.

This consolidated management solution is designed for a wide variety of voice devices, networks and environments. It is designed to ensure top voice-service levels across the entire TDM-PBX (News - Alert) and IP-based communications infrastructure. Such an approach helps to streamline the overall operation, reducing cost and improving efficiency.

Telecommunications and network staff can rely on ReliaTel to effectively manage the diverse and often geographically isolated TDM PBXs, VoIP and IP telephony networks, in addition to switches, voice mail and adjust voice devices through one consolidated, platform-agnostic management solution.

One of the measureable benefits of the ReliaTel solution is its ability to eliminate the need for expensive, equipment-specific management hardware, manufacturer-specific software tools or vendor-specific monitoring services. In addition, it enables telecom departments to confidently deploy and support "best of breed" converged communications technologies now and in the future.

This is considerable demand for unification within the enterprise, especially where communication devices are concerned. While this unification can bring significant benefits, those benefits can quickly disappear in an environment that is not properly monitored or managed. ReliaTel addresses this challenge and focuses on meeting the needs of the enterprise today, while anticipating demands in the future.