Voice Management

Now, more than ever, businesses want to leverage technology to gain a competitive edge, so, companies are turning to next generation technologies such as mobility, workforce optimization and collaboration tools to increase productivity and improve business processes.  

 

These technologies include sophisticated communications applications, all of which traverse the converged IP network, so many of these companies are faced with making significant investments in their underlying VoIP network and infrastructure to support their business communications initiatives.

 

The problem is, today’s IT organizations are dealing with an increasingly complex environment and a rapidly growing workload.

 

A recent TMC (News - Alert) Webinar, “Managing Convergence: Five Keys to Bullet-Proofing Your Converging Voice and Data Network,” sponsored by Tone Software (News - Alert), uncovered how organizations can cost-effectively ensure their converged networks are continuously optimized for performance.

 

Guest presenters Amit Kapoor, director of strategic technology advancement at Tone Software Corporation and Paul Wiggins, convergence technology manager at Tone Software, discussed the ways businesses can avoid the most prevalent convergence problems without having to bog down their internal IT resources.

 

“Whether you are an organization that is venturing into converged communications, or an organization that’s well-established with converged communications, the ReliaTel Streamline platform delivers the metrics required to meet total service quality assurance while assessing the network to measuring real-time performance, Amit said.”