Voice Management

 

Today’s multi-platform environments, which often include a mix of both TDM and IP equipment from numerous vendors, has made it more challenging than ever to ensure the voice quality and consistent service delivery businesses require.

As companies increasingly adopt advanced communications technologies, including unified communications, workforce mobility, and collaboration, the quantity and diversity of vendor technologies in their environment further increases – adding exponentially to the challenge.

To prevent businesses from falling victim to these challenges, it is important that they employ a unified and flexible management platform that supports the overall communications infrastructure regardless of the devices and technologies being used today, or those the business selects to use in the future.

 

 

As advanced communications technologies and various vendor solutions make their way into businesses, the need for a robust and flexible voice management platform that can grow into the future becomes critical for success.

 

For Service Providers, their survival depends on expanding their expertise beyond one manufacturer’s offerings to support multiple technologies so they can offer support for whatever their clients’ technology choices may be going forward.

 

For Enterprises, avoiding the “vendor lock in” trap is key to retaining the flexibility necessary to respond to strategic business goals and objectives - without the ability to integrate the best communications solutions of tomorrow, IT is pinning themselves against a wall that will make it hard to meet the future needs of the business.

 

Both enterprises and service providers need the flexibility to choose the best technologies to meet their communications needs and budget, without the constraints of a voice management solution that is limited to supporting just one or two vendor technologies.

 

Anaheim, California-based Tone Software understands the importance of this capability and offers the ReliaTel Voice Management solution, a comprehensive end-to-end converged voice management offering for multi-platform environments.

 

The offering is flexible enough to adapt to changing technologies needs and provides support for a number of vendor devices, hardware, applications, and more.

 

According to the company, ReliaTel makes it easy to immediately manage new technologies thanks to pre-populated, device-specific libraries that use manufacturer recommended criteria to immediately deploy and integrate management for new technologies into the overall management scheme. 

 

As a result, Enterprises have full freedom to choose the best of breed communications solutions going forward, and Service Providers can pursue lucrative management opportunities with clients that have a wide variety of communications technologies.