Voice Management

 

A vast number of companies, especially in this down economy, have been looking for methods to increase their organizations’ IT voice infrastructure efficiency and effectiveness through converged communications, while also minimizing operational costs.

 

Anaheim, Calif.-based Tone Software (News - Alert) Corporation understands that the adoption of converged IP voice technologies increases the complexity of the underlying communications infrastructure, and that managing a converging environment of mixed IP, TDM, and multiple vendor equipment is frustrating and challenging.  

 

“Many organizations are combining support duties across voice, data systems, and networks, challenging support staff to cope with managing technologies outside their core expertise,” Tone officials said. “As a result, critical communications services are at high risk, voice quality suffers and business processes are crippled, leading to disenfranchised customers and poor business results.”

 

However, managing a converged voice network can be cost effectively accomplished using the right methods and strategies to ensure consistent service delivery and voice quality. The ReliaTel Voice Management solution from Tone Software provides comprehensive converged voice management for multi-platform environments, enabling businesses to successfully control operational costs and reap the rewards of the IP voice technologies they are deploying.  

 

According to company officials, “businesses need a holistic ‘end-to-end’ management view and strategy that will provide detailed analytic answers on every aspect of the entire communications infrastructure and operation – regardless of whether the underlying devices are legacy TDM, IP voice, or IP data technologies.”

 

 

It is common today for multiple vendors’ technologies to be found throughout a converging infrastructure creating a mixed-vendor environment that often spans both TDM and IP communications systems.  But multiple vendor technologies are often supported by multiple tools that manage only a specific vendors’ devices in a proprietary manner.  

 

“When problems occur in this mixed environment, administrators are unable to quickly spot and resolve the root cause of the problem, since they must gather, analyze, and compare data from the many proprietary tools and management applications in place across the assortment of routers, servers, gateways, IP Voice systems and PBX (News - Alert) systems,” company officials said.

 

Even if information is gathered correctly, the operating metrics reported from each device are often different and administrators must translate and manually correlate the information between devices and systems for an accurate assessment of the probable cause of problems. The lack of a single, unified view across this variety of devices complicates support efforts and increases operating costs, while simultaneously eroding responsiveness and the ability to quickly resolve communication problems – which can have disastrous business impact.

 

 

Tone Software’s ReliaTel Monitoring and Management Solution addresses these issues with an end-to-end management approach that enables both enterprises and service providers to:

 

•Manage the full gamut of telecommunications, network, and data components across TDM, VoIP, IP telephony, IP network, and converged communications technologies.

 

•Reduce operating and support costs, improve responsiveness, and comprehensively ensure communications service levels through end-to-end monitoring and analysis of the entire communications environment.

 

“Attempting to manage an evolving mixed communications environment, particularly using multiple proprietary tools, is both costly and risky. The ReliaTel Management Solution from Tone Software provides a non-proprietary, vendor-independent solution that comprehensively manages the diverse, evolving voice infrastructure – regardless of the technology mix now or in the future,” officials said.

 

For more information regarding Tone Software’s ReliaTel Monitoring and Management Solution check out their Web site or learn more on their Voice Management channel.