Voice Management

Companies looking to self-maintain their voice systems and reduce maintenance costs while improving overall service levels might consider looking into Tone Software’s (News - Alert) ReliaTel Voice Management Solution.

 

ReliaTel helps telecommunications departments easily and effectively monitor and manage their PBXs and voice systems in-house, reducing dependency on outside monitoring services, and therefore reducing their overall cost of telecom maintenance and support, officials said.

 

Typically, telecom departments rely on outside monitoring services from their equipment manufacturer and are charged a premium for monitoring all alarms generated from their company's PBXs and voice systems.

 

Companies rely on a monitoring vendor that is primarily responsible for all alarm recognition, and the resolution of any problems with the company's telecom devices. Think about how liberating it must be for a business if one solution could do all that monitoring.

 

If a serious alarm was sounded, a company would have to wait for the outside monitoring vendor to recognize, acknowledge and take action to resolve any problems. This could leave the customer’s entire voice communication system potentially jeopardized.

 

ReliaTel is a complete self-maintenance solution that:

 

 

Companies who wish to continue with outside monitoring services can use ReliaTel to continuously audit the services provided, and ensure response times and mean time to repair statistics are within the contracted monitoring service commitments, company officials said.

 

Using ReliaTel, companies have powerful capabilities to continuously manage the health of their voice equipment and ensure the reliability and availability of critical voice services, while reducing overall voice maintenance expenses.

 

Learn more about ReliaTel by visiting their Website or their Voice Management channel here on TMCnet.

 

 

Edited by Michael Dinan