Voice Management

The lifeline of any business is their ability to communicate with employees, investors, and most importantly – customers. Today, companies are increasingly viewing their communications network as strategic technologies that must support business objectives. These companies are taking steps to build key business processes around IP based communications technologies, including workforce mobility and collaboration.

 

Because voice communications has become more critical to the success of every business, it is absolutely necessary that every business proactively manage its voice technologies to ensure they deliver high quality, reliability, and service levels.

 

ReliaTel from Tone Software (News - Alert) is a total solution for end-to-end monitoring and management of both converged communications and IT infrastructure technologies for enterprises, managed service providers and carriers.

 

Unifying the management of diverse devices and platforms from vendors such as Avaya, Nortel, Lucent, Cisco, Sun, Microsoft (News - Alert), and HP, ReliaTel provides Management, Operations, Telecom, and IT professionals with powerful capabilities to achieve and sustain high quality, reliable communications services that support business goals.

 

The ReliaTel solution manages both voice and data within a single management platform, and continuously monitors all voice and network components, connections, and circuits in near real-time. Through agent-less, non-intrusive communication with all elements, ReliaTel analyzes physical health, availability, faults, performance metrics, operational events, capacity, and user access information to determine the priority and impact on infrastructure reliability and business service delivery.

 

Real-time alarms and automated notification/escalation are triggered based on:

 

 

The Web-based ReliaTel dynamic dashboard provides continuous performance and SLA visibility, and allows users to tailor Dashboard views with personalized metrics and gauges to meet individual business and operational needs.

 

The ReliaTel total solution also includes:

 

 

In addition, ReliaTel integrates seamlessly into the existing business infrastructure, using a secure, non-intrusive management architecture that utilizes  low overhead connectivity techniques to minimize resource consumption and optimize data collection and analysis. An open, scalable design easily interfaces and interoperates with most third-party applications or systems, including ERP and CRM solutions, network or element management tools, and Help Desk and trouble ticket solutions such as Remedy.

 

The ReliaTel solution architecture is flexible and adaptable, with multiple options to fit any environment:

 

Hardware:

 

Software:

 

Scalability:

 

Security:

 

Reliability:

 

 

Through ReliaTel, your infrastructure delivers the overall availability and reliability crucial to delivering the top IT, Voice, and Network service levels necessary to drive strategic business objectives, and successfully compete in today’s challenging global economy.

 

For more information regarding ReliaTel’s service and products check out their Website or learn more on their Voice Management channel.