Voice Management

No matter how complex or diverse your network architecture is, you need something that will ensure that you can have the communications and IT services you need.

While you’re looking around, you might want to check out Tone Software’s (News - Alert) ReliaTel solution, which offers what company officials describe as “consolidated, vendor-independent management of disparate IT business systems.” California based Tone Software is a high technology software development firm specializing in global business, telecommunications, and IT voice management solutions.

Tone Software’s ReliaTel solutions is billed as ways to get the end-to-end visibility and capabilities you need to do things like manage your converged physical infrastructure, make sure you’re getting end-to-end quality with your converged voice services and eliminate silos of management across voice, data, and network domains and teams.

ReliaTel also helps you understand how voice quality and service degradation relate to underlying device issues and use performance metrics important to your business to sustain the quality and capacity of your network, as well as integrate into your existing OSS and BSS platforms.

The company takes the approach of looking at your business services by comprehensively managing and monitoring the entire business-computing infrastructure “across data systems, devices, VoIP and converged networks from virtually any manufacturer,” they say, “providing a clear, multi-dimensional view of your current service levels.”

TMC recently noted that the voice management company is offering ways to get quality assurance for VoIP networks with the ReliaTel VoIP Quality of Service (QoS) Assurance tool – nicely vendor agnostic – to manage VoIP QoS in real-time throughout converged voice environments.

It works from the pre-deployment stages of VoIP roll-out to the ongoing management of real-time converged voice quality and user experience, according to Tone officials, who say “ReliaTel manages the entire life cycle of convergence today – and the advanced communications of tomorrow.”

ReliaTel also offers qualitative VoIP network monitoring and measurement, which is designed to help voice technicians monitor and measure VoIP network operations with standard industry formulas and measures. This helps them see their IP-based service levels clearly, “far beyond typical SNMP-based network management tools can provide,” company officials say.