Voice Management

“Successfully delivering VoIP communications means holistically managing both VoIP quality and network performance throughout your converged environment.”

True enough. So say officials of Tone Software’s (News - Alert) ReliaTel in a recently-produced video presentation. Tone Software – a provider of voice management software – noted how the ReliaTel’s feature set is designed to do “just that.”

TMC recently noted that ReliaTel is engineered to provide such things as real visibility into current performance levels measured against business-specific operational metrics and established performance thresholds, as well as “early indicators of performance problems developing at the individual element level as well as the aggregated operational level across the entire infrastructure.”

Other capabilities it offers are the ability to reveal performance trend information within the context of business needs and service level compliance targets, and actionable statistical data on the capacity of current voice resources, especially voice usage trends to help figure out future voice resource needs.

As the video points out, a correctly done vendor-agnostic platform should manage TDM, voice, data and networks from virtually any manufacturer, as well as VoIP. The provider should also be offering such services as real-time infrastructure monitoring, alarming, notification and escalation, VoIP QoS analytics and full control of converged network performance levels.

Tone Software officials tout the product’s ability to provide 360 degree visibility into the underlying VoIP network, as well as VoIP quality conditions. It also offers the ability to correlate quality, fault and performance data, a crucial step to identifying, pinpointing and resolving service issues.

In general ReliaTel’s products address issues dealing with voice services, application servers, voice infrastructure and data infrastructure. The product is geared towards ensuring that VoIP call quality and network service levels are up to par, “meeting and exceeding your company’s business needs,” according to company officials.

Another nice feature of ReliaTel is that it presents deep analytics, necessary for troubleshooting the true nature of quality impairments. It also lets service teams spot and respond to recurring quality dips as the occur.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.