Voice Management

But you can stop kicking your server. According to officials at Tone Software (News - Alert), a software development firm specializing in voice management, telecommunications, and IT infrastructure management solutions, 60 percent of VoIP quality problems have nothing to do with the VoIP call server. As a result, voice management support teams often “struggle to identify and address the right quality problems,” Tone Software officials say.

Luckily, the voice management solutions provider offers its ReliaTel VoIP QoS Management product, described by Tone officials as “a vendor-agnostic product that manages voice QoS in real-time across VoIP switches, gateways, PBXs, voice mail servers, applications, routers, and call servers from virtually any manufacturer.”

Sound like what you need?

“As the IP voice network evolves, ReliaTel easily adapts to manage the entire convergence technology mix,” company officials say, noting that regardless of where experience-affecting IP telephony issues originate, “ReliaTel provides the deep dive metric analysis and integrated remediation tools to monitor, analyze, and resolve quality issues.”

More specifically, it’s capable of answering such questions as what are the worst performing VoIP calls and their analytics, what is the MOS trend for the last 30 seconds, was there high packet loss occurring on those call paths at that time and what overall network traffic and capacity issues are impacting throughput, bandwidth, and quality.

Earlier this month Tone Software partnered with Enterprise Connect (News - Alert) to present a webinar on “SIP to Softphones: Using End-to-End Management to Drive Convergence ROI.” In the webinar, John Burke, principal research analyst for Nemertes Research, and Amit Kapoor, director of strategic technology advancement for Tone Software, explained how to implement unified visibility and management, discussed required tools and standards, and presented a business case for the deployment of tools.

The company has also recently announced the availability of SIP management through its ReliaTel VoIP quality of service (QoS) and Converged Infrastructure Management software. The SIP management facility is intended to strengthen the ReliaTel core competency of managing voice quality, network service levels and the physical voice and data infrastructure from end to end, across virtually any convergence technology mix, company officials say.

Their SIP management is billed as providing value in SIP deployments, Tone officials say, “enabling enterprises to monitor the Quality of Service of their VoIP call traffic as it enters their corporate WAN/LAN, as well as the physical health and performance of the SIP connected devices and links.”