Founded in 1998, YTel began business as an Internet telephone service provider. Today, it boasts a broad portfolio of telephone applications that it delivers to companies, ranging from small businesses to Fortune 500 clients.
As an expert in enterprise call center software, YTel is dedicated to providing highly-available, intuitive user interfaces and unmatched customer service through its voice broadcast, predictive dialer, and SIP trunking products and services.
Voice broadcasting software from YTel enables businesses to send their pertinent messages out to thousands of opt-in consumers at affordable rates. From alerts, notifications and political calls to interactive polls and surveys and church phone trees, YTel packs its voice broadcasting services with additional features, IVR and transfer options.
With answering detection, businesses can leave specific messages for answering machines. Meanwhile, live answer detection grants callers more options with the ability to press certain numbers depending on their desire, whether it’s to leave a message or to be added to a Do Not Call list.
YTel’s voice broadcast system supports multiple, dynamic and complicated field names, and campaign management is streamlined with the ability to organize lists, voice files and do not call lists. Throughout call campaigns, users also gain access to complete Web-based reporting and have the option to download call results to Excel for further analysis.
According to YTel, its voice broadcast dialer goes beyond delivering a message to a customer as the possibilities are endless. Instead, once a campaign is created, it can be set to skip answering machines and leave voicemails when detected, or give the client the option to transfer directly to a live agent. In addition, clients may have the ability to leave a voicemail on the system that will be stored as a WAV (News - Alert) file.
As a full-service telephone carrier, YTel offers competitive, affordable per-minute rates. In fact, a campaign needing a whopping 125,000 minutes will only cost $2,000, with blocks as low as 1.6 cents per minute.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Tammy Wolf