Virtual Office Featured Article

Phone.com Calls on Yap for Automated Voicemail-To-Text

May 25, 2010
By Alice Straight, TMCnet Web Editor

Phone.com (News - Alert) has been added to Yap's growing list of Voice-over-IP-based phone services offering fully automated voicemail-to-text transcription.


'Our customers are incredibly busy and they need every time-saving advantage we can offer them,' says Ari Rabban (News - Alert) CEO at Phone.com. 'Yap's fully automated voice-to-text service allows us to provide our users a much better way to access and manage their voicemails.'

Automated voicemail-to-text allows users to conveniently read their voice messages as emails or text messages at a fraction of the time required to navigate clumsy, traditional voicemail menu systems. Transcribed voice messages can be read quickly, shared with co-workers via e-mail on a computer or smartphone, as well as archived for future reference.

Phone.com's automated voicemail-to-text service is built on Yap (News - Alert)'s carrier-grade, cloud infrastructure - the same infrastructure that powers large-scale voice-to-text implementations for leading carriers and service providers. Yap's high accuracy platform delivers results that are virtually identical to what humans could provide.

'We've reached a point where high performance speech recognition services rival the accuracy levels of human transcriptionists,' says Igor Jablokov, CEO at Yap. 'Businesses that depend on Phone.com will definitely appreciate the convenience, quality and fast turn-around-times that our automated voice-to-text service delivers.'

More information on pricing and availability can be found at www.phone.com.


Alice Straight is a TMCnet editor. To read more of her articles, please visit her columnist page.

Edited by Alice Straight

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