Virtual Office Resource

Customer service is what should drive any service provider.

One Livingston, N.J.-based provider of VoIP phone services is touting its virtual office as one of the best. Users can obtain a local phone number in nations all over the world. According to one industry site, global or international numbers can change the way international business is conducted and creates an impression for businesses by having a real International business and a genuine global company with local offices throughout the world.

 

Phone.com can connect businesses even when they are closed. Owners and employees can listen, view, play and call back voicemails. There is also a click-to-call me options that allows customers easy access to the business Web site by letting them call directly from a blog or e-mail. Simply embed code on the Web page or e-mail.

 

A free service Phone.com’s (News - Alert) Virtual Office has is “Chat Calls.” A chat call is a personalized audio message that can be sent to customers announcing, for example, a special sales offer. Chat Calls can be sent via text or voice message from a browser as a phone call.

 

Phone.com provides U.S. customers many advantages with its virtual office. This is apparent by the feedback the company receives. On an independent review site, VirtualPhoneSystemReviews.com, happy customers shared their thoughts.

 

Brent Ferris posted, “I highly recommend phone.com to anyone. I have used them for 9 months now, and have been very happy. They have a 24/7 live chat button so that anytime I have the slightest question someone is there to answer it for me immediately – without waiting on hold forever. Phone.com has given me the feeling that I am their most important customer, and when speaking to their staff, you are speaking to a real red blooded American on US soil. I started out with just one test line and since then I have been so impressed that I have moved/ported all 12 of my business lines over to Phone.com’s virtual office – and am saving hundreds of dollars per month! I will be recommending phone.com to all my business contacts as a way to save revenue in these tough economic times, and simplify their PBX (News - Alert) phone systems.”

 

Phone.com’s virtual office also provides Internet Fax both inbound and outbound. Send and receive faxes on the virtual office number or have faxes converted into PDF files and stored onto Phone.com’s Virtual Office online account. There is also the capability to have Internet faxes forwarded to an e-mail account.

 

Another user posted, “Have being using Phone.com for a while after a bad experience with another virtual office provider. Everything works great for me. Customer service is fantastic which is rare these days. They have lots of really good features and their virtual office product seems perfect for SMBs. I recommend it to any SMB that looks for an affordable yet top of the line PBX solution.”

  
Text Voicemail is another great option for SMBs. Text Voicemail puts to text voicemail that was received and sends it as a text or fax. With Phone.com, a business gets a Text Voicemail service with the ability to read voicemail rather than listen to the actual message.

 

With a small extra charge per message, users will find that text voicemail is an inexpensive way to receive voicemail information quickly and efficiently.

Phone.com also allows companies to promote its products and services by providing Message on Hold Custom Plans. While a customer is on the phone, keep them informed with specials, discounts or announcements that are recorded by their professional voiceover team or by an employee.

 

To learn more about this exiting product visit Phone.com’s Web site or check out their channel, Virtual Office, on TMCnet.