Virtual Office Resource

The small business owner today has an interesting dilemma – you want to offer viable communications opportunities to your staff, but they are often on the go. You want to create the seamless brand experience for all of your customers, but not all calls are taken or launched from inside the physical office. In fact, many of your staff maintains a virtual office. How do you accommodate your communications needs in the digital and mobile era?

Mobile phones are always an option, of course. You can equip your staff with their own devices to stay connected or implement a Bring Your Own Device strategy for optimal connectivity opportunities. But do you want your customers calling a variety of different numbers to get to the right person or should you put a single interface in place that gives consistency across the board? Does your virtual office environment require a phone.com type of service?

A recent phone.com blog explored this question. Of course you would expect the company offering the service to suggest that you use their service. But is there proof that this solution is the right one for the mall business? There are a number of different classes of businesses that use phone services just like phone.com. Many are typically entrepreneurs, a growing business and the small business. The goal for each is flexibility and the bigger business features that budgets won’t allow on legacy systems.

SOAR Medical falls into one of these categories. This small practice is shared by a team of six to eight physicians, chiropractors, physical therapists and traditional Chinese medical practitioners. The office emphasizes highly personalized care, so patients who call into the office can have their calls ring right to the physician of their choice. The office takes advantage of the offering of multiple phones with just a single phone line. This includes a combination of desk and personal mobile phones.

The company also takes advantage of customer phone numbers so that patients can easily remember phone numbers. SOAR Medical purchased a customer local number, selected their local area code and produced a number that reads, (509) SOAR-MED, perfectly supporting the brand. This vanity number is printed on everything from appointment cards to refrigerator magnets to bus shelter posters and more.

SOAR Medical also benefits from the menus and greeting options, as well as the voicemail that operates as seamlessly as the typical legacy system. The package overall supports the physical and virtual office environment and enables the organization to operate with a seamless brand presence and stay connected to the consumer base.

If you haven’t yet explored the options available in a cloud phone service yet you operate the virtual office, you’re missing out on great features at great prices.